Shipping policy
Shipping Policy
Last updated: August 28, 2026
This Shipping Policy explains how orders placed through egartist.com are processed, packaged, shipped, and delivered. By placing an order, you agree to this Shipping Policy and our Terms of Service.
Order Processing
Every order is prepared, inspected, and packaged by hand with care and precision. Because many products are limited-edition, signed, serialized, personalized, handmade, or hand-finished, processing times may vary.
Processing time is separate from shipping transit time. Selecting an express shipping service does not shorten the time required to create, sign, serialize, inspect, prepare, or package an order.
Orders are not shipped on weekends, holidays, or days when shipping carriers are unavailable.
Delivery dates and processing estimates are provided for informational purposes and are not guaranteed.
Shipping Costs
EG Artist does not offer free shipping. Every order requires careful, hands-on packaging to help protect the artwork and collectibles throughout delivery.
Shipping charges are calculated based on the destination, selected shipping service, package size, package weight, packaging requirements, and available carrier rates. Available options and costs will be displayed during checkout.
Shipping charges are paid by the customer and are separate from the product price unless expressly stated otherwise.
Express Shipping
Express shipping may be available for an additional cost. Available express services, estimated transit times, and prices will be displayed during checkout when supported for the customer’s destination.
Express shipping refers only to the carrier’s selected transit service after the order has been processed and transferred to the carrier. It does not guarantee same-day processing or delivery by a specific date.
Domestic Shipping
We ship to supported addresses within the United States. Available shipping methods and estimated transit times will be displayed during checkout.
Carrier estimates are not guaranteed. Delivery may be delayed by weather, holidays, service disruptions, high shipping volumes, incorrect addresses, or other events outside our reasonable control.
International Shipping
EG Artist ships internationally to destinations supported during checkout.
International customers are responsible for confirming that the products they purchase may be legally imported into their country. Customers are also responsible for all customs duties, import taxes, brokerage fees, handling charges, and other fees imposed by the destination country, customs authority, or shipping carrier.
These charges are not included in the product price or shipping charge collected by EG Artist unless expressly stated during checkout.
We cannot:
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Mark a commercial purchase as a gift;
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Falsify customs forms;
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Reduce the declared value of an order;
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Provide inaccurate product descriptions; or
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Reimburse customs duties, taxes, or import fees collected by another party.
International delivery estimates do not include customs-processing time. Customs inspections and delays are outside our control.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Before submitting your order, please carefully review:
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Recipient name;
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Street or mailing address;
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Apartment, unit, or suite number;
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City, state, province, or region;
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Postal or ZIP code;
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Country; and
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Contact information.
EG Artist is not responsible for delays, failed delivery, additional shipping charges, or losses caused by an incomplete, outdated, or incorrectly entered address.
Once an order has entered processing or has been shipped, we cannot guarantee that the address can be changed or that the package can be redirected.
If you discover an address error, contact us immediately through the Contact Page on egartist.com. Submitting a request does not guarantee that the address can be changed before shipment.
Packaging
Every order is carefully inspected and packaged by hand to help protect the artwork and collectibles during transit.
Packaging methods and materials may vary depending on the product’s size, weight, shape, material, destination, and protection requirements.
Customers should open packages carefully to avoid accidentally cutting, scratching, bending, or otherwise damaging the enclosed artwork, collectible, certificate, art print, card, or packaging.
Tracking Information
When tracking is available, tracking information will be sent using the contact information provided during checkout after the shipping label has been created.
Tracking may take time to update after a label is created. A shipping-label notification does not necessarily mean the carrier has already scanned or received the package.
Customers are responsible for monitoring tracking information and arranging for the safe receipt of their package.
Delivery Estimates
All delivery dates and transit times are estimates provided by the shipping carrier. They are not guaranteed by EG Artist.
Delivery may be delayed because of:
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Weather conditions;
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Holidays;
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Carrier service disruptions;
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High shipping volumes;
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Customs inspections;
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International border processing;
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Natural disasters;
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Incorrect or incomplete addresses;
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Transportation interruptions; or
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Other circumstances outside our reasonable control.
We are not responsible for carrier delays or missed estimated delivery dates to the fullest extent permitted by law.
Delayed or Missing Packages
If tracking has not updated or your package appears delayed, please allow the carrier a reasonable amount of time to complete delivery.
You should first contact the shipping carrier using your tracking number. You may also contact us through the Contact Page on egartist.com so we can review the available shipping information.
Submitting a delayed-package inquiry does not guarantee a refund, replacement, or specific delivery outcome.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check all entrances and delivery areas;
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Ask members of your household;
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Check with neighbors;
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Contact your apartment office or property manager, if applicable;
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Look for a carrier delivery notice; and
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Contact the shipping carrier.
EG Artist is not responsible for packages stolen, misplaced, lost, or damaged after the carrier confirms delivery to the address provided during checkout, except where otherwise required by applicable law.
Shipping Damage or Incorrect Items
Every order is inspected and carefully packaged before shipment. If you believe your order arrived materially damaged during shipping or you received an incorrect item, contact us promptly through the Contact Page on egartist.com.
Please retain the product, shipping box or mailer, shipping label, interior packaging, and all packing materials. We may request clear photographs of:
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The exterior shipping package;
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The shipping label;
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The interior packaging;
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The affected product; and
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Any visible damage.
Do not discard the packaging or return an item without written instructions. Shipping carriers may require the original packaging and photographs when reviewing a damage claim.
Providing photographs or submitting a claim does not guarantee a refund, replacement, or other specific resolution. Each matter will be reviewed based on the circumstances, available evidence, carrier requirements, product availability, and applicable law.
Because our products are produced in limited quantities, the same edition, serial number, signature placement, art print, collectible, or accompanying item may not be available as a replacement.
Returned, Refused, or Undeliverable Packages
If a package is returned because of an incorrect or incomplete address, failed delivery attempts, refusal, unpaid customs charges, failure to collect the package, or another issue caused by the customer, additional shipping charges may apply if reshipment is available.
Original shipping charges are nonrefundable to the fullest extent permitted by law.
Reshipment is not guaranteed. We will review the circumstances and product condition after the package is returned.
Do not refuse delivery or return a package without first contacting us. Refusing a package does not cancel the order or create a right to a refund.
Order Cancellations and Changes
All sales are final. We do not accept customer-requested returns, exchanges, or cancellations.
Orders may begin processing soon after they are submitted. We cannot guarantee changes to an order, shipping service, recipient, or delivery address after checkout.
Please review all order and shipping information carefully before completing your purchase.
Natural Product Changes
Copper is a naturally reactive material. Copper art bars may tone, darken, spot, oxidize, or develop a patina over time because of exposure to air, moisture, oils, chemicals, handling, and storage conditions.
Paper products, signatures, prints, inks, cards, and packaging may also change because of handling, sunlight, humidity, temperature, or storage conditions.
These natural changes are not considered shipping damage.
All Sales Are Final
Due to the limited-edition, artist-created, signed, serialized, personalized, handmade, and collectible nature of our products, all sales are final.
Shipping charges, customs duties, import taxes, brokerage charges, and other third-party fees are nonrefundable to the fullest extent permitted by law.
Nothing in this Shipping Policy limits any consumer right or remedy that cannot legally be waived or excluded.
Contact Information
For shipping questions, contact us through the Contact Page on egartist.com or by email at:
You may also write to us at:
Artist Emanuelle
PO Box 18521
San Antonio, TX 78218
United States